Product Life Cycle

End of General Availability

EGA means the End of General Availability of the product. In plain terms, it means that customers are given notice of the EOL date and are guided to purchase spares or units required for any purpose through a last time buy window. The product will remain available for purchase to existing or new customers until the EOL date. Customers are encouraged to engage with their Harmonic Sales Representative to discuss product and solution migration options as well as Support Agreement options. After the EGA date is announced, Harmonic may choose to stop implementing new features on the product. Bug reports will be reviewed and, if required, fixed until the EOL or EOS date depending on their severity. Quality Assurance testing and Network Management System regression testing will continue until the EOS date. Notice of the EOL, EOS and S-LTB dates are given at the EGA notification.

End of Life

EOL means that the product is removed from the price list and is no longer available for purchase. The default EOL date is one year after the EGA. The EGA-EOL transition period may be shortened or increased as circumstances require. Support agreements covering the affected product will remain fully supported until the EOS date.

Support Contracts Last Time Buy

S-LTB date is the last time the customer can purchase a Support Level Agreement(“SLA”) contract or renew an existing SLA contract for the applicable products subjected to an EOL schedule. During the EGA-EOS transition period customers with active SLA contracts will continue to receive support under the terms of the applicable agreement. S-LTB is announced together with EGA notification. After S-LTB Harmonic may opt not to renew existing SLA contracts for the applicable products subject to an EOL schedule. In certain cases, Harmonic may offer a custom EOS SLA contract allowing the customer to prolong support beyond the default EOS date. Harmonic will honor its contractual obligations that may be different from general, publicly announced EOL/EOS plans. EOL/EOS terms agreed as part of the active agreement will supersede Harmonic’s general publicly announced EOL/EOS plans.

End of Service

EOS means that all support for the product stops and users continue to operate these devices at their own risk. Harmonic will honor its contractual obligations associated with active SLAs contracts or MPA agreements. EOS terms agreed as part of the active agreements will supersede Harmonic’s general publicly announced EOS schedule. The default EOS date is two years after the EOL date. The EOL-EOS transition period may be shortened as circumstances require. For hardware products, Harmonic may announce a Network Management support software EOS date. Service affecting bugs will be reviewed and, if required, fixed until the EOS date. After Network Management support EOS date compatibility with subsequent NMX versions will not be guaranteed.

For more information or, please contact your Harmonic Sales Representative or call Harmonic at 1-800-730-4099 1-800 (in the US) or from outside the US at +1-408-542-2771 for further assistance.

The targeted timeframes, products, features and/or functionality described herein are estimates only, shall not be relied on, may be changed at any time at Harmonic's sole discretion, and shall not be interpreted as an obligation or deliverable for current or future orders, and shall not be incorporated into any contract. Obligations and deliverables are defined on an independent basis pursuant to the individual contract terms and will default to current performance capabilities. Nothing herein shall create or impose any obligation on the part of Harmonic.

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