Support Center

Harmonic System Problem Report and RMA Request



Contact Information

*First Name:

*Last Name:

Title:

*Company:

*Street Address:

*City:

*State/Province:

*Zip/Postal Code:

*Country:

*Phone:

Fax:

*E-Mail Address:

* indicates required field

System Information

Product/Model #:

Serial #:

Top Level System Serial #:

Malfunction Date:

Installation Date:

* indicates required field

Reported Problem

Please describe the type of malfunction. Please be as specific as possible and include alarm status.
(Note: "Broken Unit" or "Unit doesn't work" will not be accepted as a malfunction description, and it may delay the process)

*Are you requesting an RMA to be assigned to this report?
Yes  No

*How should we contact you?
email  phone  fax

 

For more information, please contact our Support Center.

Please complete the form below.

You may also request RMAs for defective equipment by sending an e-mail to rma@harmonicinc.com.

The following information must be included in the request:

  • Company Name
  • Site Address
  • Contact Name of the Requestor
  • Phone Number of the Requestor
  • Model Number
  • Serial Number
  • Problem Description

One of our Technical Support Engineers will work with you to verify that your equipment is defective and, if needed, your unit will be repaired or replaced.

For out of warranty RMAs, payment by purchase order or credit card will be required prior to the RMA number being issued.

Once an RMA number has been issued, defective equipment should be returned to:

Harmonic Inc.
Attn: RMA #________
549 Baltic Way
Sunnyvale, CA 94089
USA

Returned product must be well packaged, according to international rules (complying with ESD requirements). The package must be clearly labeled with the RMA number(s).